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  • Posted: Jan 31, 2020
    Deadline: Not specified
  • Guinness Ghana Breweries is a Ghanaian brewery founded in 1960. It is located at the Kaasai Industrial Area in Kumasi Guinness Ghana Breweries is listed on the stock index of the Ghana Stock Exchange, the GSE All-Share Index.At its inception, the company produced only Guinness Foreign Extra Stout, popularly known as Guinness. The primary depot was at the ...
    Read more about this company


    Human Resource Director

    No of employees     Approx 700 permanent located at 2 brewery sites and Sales Force across all 4 regions

    GGBL operates in five drinks categories: Stout, Lager, RTD, Malt and spirits categories

    Trends: Growth in the Ghana economy is expected to continue at mid single digit in a competitive environment.  The outlook for the Ghanaian economy is has become more challenging over the next 2 years.  Winning back market share is a priority

    Consumers: Consumers and customers in this region expect products of the highest quality, especially in a competitive environment.  There is also a growing middle class who are likely to experiment with new products.


    GGBL currently operates through a network of over 40 Key distributors (direct customers) however the Advantaged Route to Consumer project will transform our coverage with the goal of reaching 50,000+ outlets by the end of F15 

    Internal: GGBL is a local plc; in the top 10 largest companies quoted on the Ghanaian Stock exchange with a market capitalisation value of $170m.

    Role: Provide strategic direction and leadership to transform and maintain the quality of talent and org effectiveness in GGBL. The role is key to the successful delivery of our 2017 goal of being the most vibrant and iconic business in Ghana.

    Successful Candidate: Will gain experience in a senior level role in the most politically stable emerging market in West Africa and be a member of IMC executive team.


    Market Complexity

    • Diageo/Heineken cultures merged into one
    • Talent and Org effectiveness agenda a priority for the company
    • Competition in the market from telecoms, banks, etc for great talent


    • GGBL Exec team + Extended Leadership team + HR team
    • ARM HR Director and HRD’s across Africa region
    • Diageo HR specialists e.g. performance & reward, people development
    • Preferred consultants – Recruitment, Development, Employment Law
    • External Network HR professionals from other leading Ghanaian and African companies to benchmark and identify opportunities to search & spin
    • National Union Leaders

    Purpose of Role

    • As a member of the GGBL executive team, define and deliver the HR strategy that will enable GGBL to exceed its business plan and build an effective organisation that ‘brilliantly executes ‘Multi Year Talent Plans’
    • Effectively lead & manage the people agenda of GGBL through design, implementation and evolution of organisation and talent strategies that underpin the delivery of business goals. The role has primary responsibilities for step-changing the attraction, retention and engagement levels of the organisation in the service of our destination 2017 goals.
    • Enforce all aspects of the Food Safety and Quality Management System related to your department is followed and maintained.

    Top Accountabilities

    • Ensure Advantaged Route to Consumer change is embedded with new Sales Force in place and delivering NSV goals through the right culture and effective performance management.
    • Ensure Supply organisation is fit for purpose with effective model to manage COGS and deliver Quality
    • Provide leadership on ongoing journey to step-change the talent agenda for GGBL through brilliant execution of Multi Year Talent Plans with a focus on ELT succession coverage.
    • Maintain the engagement level of employees with the company and achieve our goal of stretch goal of 50% Super Engaged Employees including proactive management of Industrial Relations agenda
    • Embed Workday transition to ensure effective HR processes, systems and structures to underpin business

    Leadership Challenge and Responsibilities

    • Drives a HR agenda that is highly commercially focused ensuring success of AtRC change.  Effective Business leader, able to understand the total business strategy and contribute to its delivery both through their function and more generally as a member of the IMC exec
    • Highly respected for unquestionable integrity.  Does the right thing always Excellent coach – able to create a challenging but supportive environment where right standards are set
    • Great Team Leader, able to inspire and motivate team to deliver exceptional performance
    • Passionately committed to the development of self, individuals and teams
    • Ability to create a culture  that recognizes and celebrates individual, team and organizational performance
    • Demonstrates the ability to face reality and take tough decisions which focus on cost, quality, service and people to deliver sustainable results.
    • Continually communicates and lives the vision and engages others through demonstrating positive energy and commitment.

    Qualifications and Experience Required

    • Degree level qualification
    • HR qualification / MBA preferable
    • Minimum 10 years senior management experience and proven ability to lead teams
    • Strategic HR leadership experience with strong operational background
    • Experience of working within different cultural environments

    Barriers to Success in Role

    • Inability to play an active business leader role as a member of an Executive team
    • Inability to connect and build positive relationships.
    • Lack of understanding of the commercial and talent agenda within GGBL 

    Flexible Working options

    This role is based in Accra but will require frequent travel to Kumasi and elsewhere within Ghana as well as meetings in other Diageo locations as needed.

    go to method of application »

    Customer Collaboration Manager

    Diageo Business Services (DBS), a multi-functional global shared services function established to liberate and equip markets to deliver the Diageo Performance Ambition.  This is achieved through:

    • The delivery of world class end to end process execution;
    • Generating performance enhancing insights from data;
    • Providing CPG leading digital capabilities and solutions;

    Under-pinned by secure and stable operations and putting customers and consumers at the heart of everything we do. 

    GGB Plc is a Public Company Approx. £125M Net Sales
    80% Diageo Owned
    No. of employees: Approx. 600 across 2 brewery sites

    GGB Plc operates in five drinks categories: Stout, Larger, RTD, Malt & Spirit categories. It controls over 50% market share of Beer,RTD and Malts and is the market leader in spirits.



    The role will be pivotal in ensuring the efficient and effective day to day running of the OTC business process, supporting the Finance Director in the forecasting and  submission of accurate & timely month end and year-end financial information. This role also escalates and find solutions to risk exposures.

    Market Complexity

    GGB Plc is a Public Company Approx. £125M Net Sales
    80% Diageo Owned
    No. of employees: Approx. 600 across 2 brewery sites

    GGB Plc operates in five drinks categories: Stout, Larger, RTD, Malt & Spirit categories. It controls over 50% market share of Beer,RTD and Malts and is the market leader in spirits

    Leadership Responsibilities & capabilities

    The role is expected to play a significant leadership role in delivering business change and outcomes. There is a wide range and high degree of stakeholder management required to ensure delivery of the OTC process in Ghana

    Excellent communications skills and ability to influence, establish and build key relationships with the below stakeholders is key:

    • E2EC Africa Lead
    • Sales Director
    • Diageo Africa Finance
    • Finance Director
    • Marketing, Purchasing, Sales & Supply managers
    • Controls, Compliance and Ethics Director
    • External Auditors (E.g. KPMG)
    • Diageo Business Services team

    Purpose of Role

    To support the E2EC Africa Lead and the local Finance & Sales Directors in the continuous improvement of the end to end OTC process in order to drive further value for the business. This role also escalates and find solutions to risk exposures. This will be achieved by developing a world class OTC process, with robust controls, the minimum manual intervention and transactions processed right first time

    Top Accountabilities

    Commercial Strategic Projects - Work closely with commercial on trade route to market strategies and implementation. Process Improvements

    • Monitoring of mandatory OTC’s KPI’s and trends to maximise the market performance & course correct where necessary to ensure best possible performance.
    • Identification & implementation of OTC process enhancements & improvements in support of the business’s continuous improvement agenda towards world class process execution.
    • Takes ownership for delivering on promises, speaks up when operational standards are slipping
    • Monitor the Sales Ledger balance and aged debt profile and pro-actively manage timely cash receipts and the DSO target achievement, working through the Credit team in SSC and markets to achieve this. Supports with cash steering committee prep and attendance where relevant.

    Compliance and Risk Management

    •  Review of sales invoiced to physical goods dispatched, Shipments vs Depletions to define what credible SIT levels for full and empties should be in other to minimise credit exposure but maximise growth potential.
    • Provision of OTC financial information on adhoc basis to senior management and ensuring a CARM compliant Order Management control environment for GGB plc
    • Providing guidance regarding OTC processes & execution queries to senior management and internal/external auditors.
    • Management of reclamation of goods in the event of account closure, own the interaction with customers for settlements as required

    Customer interactions:

    • End to End oversight of customer issue resolution and escalation point for order and returns management etc to ensure customer satisfaction and excellent service level
    • Ad hoc customer visits to offer training support for process and compliance policy adherence
    • Monthly customer performance deep dive and engagement on sales, payment & default patterns and empties management patterns with the priority being any distressed, high risk customers and high growth potential customers.

    Investing Talent

    • Provision of coaching & support to build a high performing OTC in market specialists through capability development, mentoring, establishing the staircase of talent & effective succession planning

    Qualifications and Experience Required

    • Demonstrated experience in FMCG environment
    • Strong customer handling skills and service-oriented
    • Proven ability to develop & lead teams
    • Demonstrated stakeholder management
    • Demonstrated ability to stand up for business principals
    • Minimum of 3+ years in PQE commercial environment, supporting the delivery of business improvement
    • Has significant financial knowledge and willingness to improve day-to-day
    • Has strong interpersonal and communication skills
    • Ability to analyse measures and to understand business impact
    • Makes suggestions on improvement actions to achieve business goals and improve business performance
    • Solution-oriented

    Barriers to Success in Role

    • Inability to connect & build positive relationships
    • Lack of understanding of the commercial & demand agenda within Guinness Ghana Breweries Ltd.
    • Lack of demonstrated leadership qualities
    • Lack of demonstrated skills regarding stakeholder engagement & management

    Worker Type :


    Primary Location:

    Achimota Brewery

    Method of Application

    Use the link(s) below to apply on company website.


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