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  • Posted: Jan 6, 2021
    Deadline: Not specified
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    Marriott Hotel is a new 5-star luxury hotel in Accra, Ghana located opposite Kotoka International Airport in the heart of Airport City. We offer easy access to major corporations and we provide well-appointed guest rooms.


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    Night Manager

    • Serves as the property Manager on Duty and oversees all property operations during the overnight shift. Ensures that the highest levels of hospitality and service are provided during the overnight shift. Represents property management in resolving any guest or property related situation. Personally assisting in resolving any issues and completing tasks.

    CANDIDATE PROFILE

    Education and Experience

    •  High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

    OR

    •  2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

    CORE WORK ACTIVITIES

    • Monitoring Property Operations
    •  Monitors and ensures compliance with all Guidelines to Operations.
    •  Ensures all employees are in proper uniform and are properly groomed (grooming standards in employee handbook).
    •  Ensures employees are working in a safe environment.
    •  Manages all period-end inventories.
    • Supporting Profitability and Revenue Goals
    •  Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
    •  Assists in the response and resolution of all guest issues received directly from guests or from Guest Relations.
    •  Assists accounts receivable clerk in all aspects of job and in keeping all invoices due below 60 days.
    •  Monitors that the supervisor is researching/processing all chargebacks and rebates on a timely basis.
    •  Administers plans and actions to keep chargebacks and rebates to a minimum.
    •  Ensures all employees are adhering to proper cash handling procedures and monitors overage/shortages.
    •  Manages employee hours.
    •  Works with the leadership team of the property to identify and implement action plans to prevent the reoccurrence of guest issues.
    • Supporting Human Resources Activities
    •  Promotes participation in property safety-related programs.
    •  Monitors employee attendance and records absences/tardiness.
    •  Promotes teamwork and employee morale.
    •  Keeps employees informed regarding new operational procedures, standards, or programs.
    •  Assists supervisors in handling employee performance issues (e.g., performance reviews, counseling, and recommendations).
    •  Ensures all employees have complete knowledge of emergency procedures.
    •  Encourages employee relations through gifts, parties, outings.
    •  Creates incentives that will promote better service and profit for the property.
    •  Assists operations manager in processing employee payroll weekly.

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    Chief Steward

    Manages the daily kitchen utility operations and staff. Areas of responsibilities include dish room operations, night cleaning, back dock cleaning and maintenance, banquet plating and food running. Supervises kitchen employees not actively engaged in cooking (e.g., dishwashers, kitchen helpers, etc.). Strives to continually improve guest and employee satisfaction while maintaining the operating budget.

    CANDIDATE PROFILE

    Education and Experience

    •  High school diploma or GED; 4 years experience in the procurement, food and beverage, culinary, or related professional area.

    OR

    •  2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the procurement, food and beverage, culinary, or related professional area.

    CORE WORK ACTIVITIES

    • Managing Day-to-Day Operations
    •  Orders and manages necessary supplies. Ensuring workers have supplies, equipment, tools, and uniforms necessary to do their jobs.
    •  Schedules events, programs, and activities, as well as the work of others.
    •  Monitors the inflow of ordered materials and the maintenance of current materials.
    •  Conducts china, glass and silver inventories.
    •  Controls inventories of food, equipment, smallware, and liquor, and report shortages to designated personnel.
    •  Inspects supplies, equipment, and work areas in order to ensure efficient service and conformance to standards.
    •  Investigates reports and follows-up on employee accidents.
    •  Manages all equipment, china, glass and silver (e.g., adequate clean supplies of each).
    •  Supervises employees ability to follow loss prevention policies to prevent accidents and control costs.
    •  Enforces proper cleaning routines for serviceware, equipment, floors, etc.
    •  Enforces proper use and cleaning of all dish room machinery.
    •  Ensures all food holding and transport equipment is in working order.
    •  Ensures compliance with all applicable laws and regulations.
    •  Ensures compliance with food handling and sanitation standards.
    •  Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

    Leading Kitchen Team

    •  Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
    •  Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees’ absence.
    •  Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
    •  Ensures and maintains the productivity level of employees.
    •  Serves as a role model to demonstrate appropriate behaviors.
    •  Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
    •  Celebrates successes by publicly recognizing the contributions of team members.
    •  Encourages and builds mutual trust, respect, and cooperation among team members.
    •  Communicates performance expectations in accordance with job descriptions for each position.
    •  Establishes and maintains open, collaborative relationships with employees.
    •  Participates in the management of department’s controllable expenses to achieve or exceed budgeted goals.
    •  Strives to improve service performance.
    •  Solicits employee feedback.
    •  Understands the impact of department’s operation on the overall property financial goals and objectives.

    Ensuring Exceptional Customer Service

    •  Attends meetings and communicates with executive, peers, and subordinates as an effort to improve quality of service.
    •  Manages day-to-day operations, ensures the quality, standards and meeting the expectations of the customers on a daily basis.
    •  Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
    • Managing and Conducting Human Resource Activities
    •  Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
    •  Recruits, interviews, selects, hires, and promotes employees in the organization.
    •  Trains employees in safety procedures.
    •  Provides feedback to individuals based on observation of service behaviors.
    •  Reviews employee satisfaction results to identify and address employee problems or concerns.
    •  Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
    •  Ensures property policies are administered fairly and consistently.
    •  Ensures utility staff is properly trained regarding sanitation, equipment handling and chemical usage.
    •  Participates in employee progressive discipline procedures.

    Method of Application

    Use the link(s) below to apply on company website.

     

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