Latest Jobs at Kempinski Hotel Gold Coast City - Accra

The Maintenance Manager, under the supervision of the ADOE is responsible for supporting, supervising, scheduling and motivating the hotel maintenance team while making sure the overall corrective and preventive maintenance is completed.

Key Responsibilities:

• For employees under him, completes, evaluates and follows-up on employee performance reviews TTTT and six month’s progress reports on a timely basis. 
• Maintains all hotel building and equipment in a good and neat condition. 
• Ensures that effective and concise preventative maintenance schedules are followed. 
• Efficiently communicates overall repair and maintenance status to the ADOE on a daily basis. 
• Maintains all the fire-life-safety equipment in first class order.
• Ensures that the fire-life-safety first response team has a complete understanding of all procedures, equipment and alarms.
• Establishes good working relationships with suppliers whom will furnish reliable 24-hour emergency service.
• Compiles a monthly consumption report on heat, light and power to include electricity, gas, steam and water and submits to the ADOE.
• Ensures all engineering team members under the direction of the Assistant Director of Engineering / Director of Engineering are exposed to hotel internal and external training on an on-going basis Ensures regular training is given to the engineering team members under his direct supervision.
• Ensures effective inter-departmental communication and good relations between the engineering team members and members of fellow departments within the hotel.
• Prepares and follow through on any projects as outlined by Director of Engineering and /or Assistant Director of Engineering. 
• Ensures all public areas are patrolled daily and all lighting is in good order. 
• Ensures all engineering team members are permanently well groomed and in uniform.
• Under ADOE supervision, develops and maintain an energy conservation program allowing the hotel to meet its annual budget target.
• Prepares purchase requisitions and submits to the Purchasing Manager.
• Supervises maintenance operations whilst ensuring compliance with all engineering policies, procedures, standards and satisfaction of guests’ needs.
• Regularly inspects all building areas and take any necessary corrective or preventive actions.
• Implements guestrooms and guest corridors corrective and preventive maintenance.
• Under ADOE supervision, coordinates, reviews and ensures compliance of M&E agreements.
• Participates in the planning and set up for hotel special functions and festive seasons and organize the necessary actions.
• Conducts oneself in a professional manner at all times to reflect the high standards of Kempinski Hotels and encourage staff to do the same.
• Maintains a good working relationship with other employees, providing instruction and encouragement as needed.
• Ensures a clean, neat and organized workshop area.
• Performs to any other tasks or projects as assigned by Director of Engineering and /or Assistant Director of Engineering.
• Be on call (alternatively with any other engineering members) after normal working hours and coordinate tradespersons after hours if needed.
• Attends meetings and training sessions as required.
• Accomplishes a set of administrative duties such as leading and attending meeting, writing reports and memos and other specific duties related to the job function.

Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

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Main Responsibilities 

• Operating:  
• To oversee the spa in absence of the Spa Manager and have a clear understanding of, and to always work in line with, all related standards, core values, visions and goals of Resense Spa. 
• Provide a service that is responsible, continuous, spontaneous, personal and genuine. This requires a very high level of communication and social skills to take responsibility for the whole team. 
• Actively contributing in and directing all meetings as necessary. 
• Take responsibility for ensuring maximised booking & service delivery of guest journey  by concierges & therapists from beginning to end.  
• Take full responsibility for assisting the Spa Manager in reviewing all suggestions and comments from staff and guests and making necessary adjustments. 
• Full responsibility for assisting the Spa Manager monitoring all facility and service standards and keeping him/her up to date of any operational opportunities. 
• To deal with problems, enquiries and complaints from Spa clientele & informing the Spa Manager.  
• To ensure that the Health and Safety Policy and Procedures are implemented and monitored in particular with relation to cleanliness and hygiene. 
• To maintain and update equipment, product, service and standards as required. 
• To take care of Spa & Fitness Centre guests and members in an individually focused and conscious way.  To know and remember their names, preferences and to acknowledge and make them feel cared for in the spa. 

Finance: 

To assist in achieving agreed commercial targets at the spa through the planned co-ordinated development of the facility and the implementation of the treatment and activity programme.  

Reporting:  

Assisting the Spa Manager tracking and developing statistical reporting.
 
Desired Skills and Qualifications 

1. Beauty/spa therapist qualification (an advantage). 
2. Business administration qualification (an advantage). 
3. Should have knowledge of natural medicine. 
4. First aid and CPR certificate.  
5. Two (2) years spa supervising experience in an international standard spa. 
6. Operations management. 
7. Human resource management. 
8. Customer service ability to manage and review budgets and operating P&L. 
9. Duty management experience within spa or similar environment.
10. Business writing. 
11. Equipment operations. 
12. Computer literate with experience of computerised scheduling systems.
13. Willing to work shift hours including evenings and weekends
14. English proficiency

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Under the direction of the Executive Chef and within the limits of established Kempinski procedures, assists in the direction of all aspects of the food production and Stewarding operations.

Key Responsibilities: 

• Assist with organizing special events and special food promotions.
• Assist the Executive Chef in developing training plans, develop training material in accordance with Kempinski guidelines and implement training plans for the Food Production employees and other Food and Beverage employees.
• Assume the duties and responsibilities of the Executive Chef in their absence. 
• Assist the Executive Chef in developing and maintaining up-dated operations manuals for all Food Production and Stewarding sections and in developing recipes and maintaining up-dated and accurate costing of all dishes prepared and sold in the Food and Beverage operation.
• Participate and supervise the kitchen in the preparation and presentation of all food items in accordance with the hotel’s food and beverage standards and standardized menu guidelines.
• Maintain a hygienic kitchen and personal hygiene.
• Work with Executive Chef and Director of People Services to ensure the departmental performance of staff is productive and assists in planning for future staffing needs.
• Assist in maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversee their implementation.
• Ensure training needs analysis of Kitchen staff is carried out and training programs are designed and implemented to meet needs.
• Provide input for probation and formal performance appraisal discussions in line with company guidelines. 
• Coach, counsel and discipline staff, providing constructive feedback to enhance performance.
• Approve leave after consideration of hotel occupancy.
• Work with Executive Chef in the preparation and management of the department’s budget.
• Demonstrate awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same.
• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures. 
• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.
• Initiate action to correct a hazardous situation and notify supervisors of potential dangers.
• Log security incidents and accidents in accordance with hotel requirements.
• Implement and practice HACCP.

Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

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Under the guidance of the Front Office Manager assess, evaluate and ensure that long-term and short-term of the department are met.  Support and assist Front Office and all Departments in the hotel to ensure a smooth, prompt and effective service to all guests. 

Direct and manage Front Office in absence of the Front Office Manager, respectively Assistant Front Office Manager.

Key Responsibilities:

• Ensures the smooth running of the operations on a day to day basis and in a pro active manner.
• Ensures that as per Kempinski Health & Safety Policy the Fire Exits are free of obstacles.
• Support and assist all Front Office sections.
• Ensures that all guests receives prompt, cordial attention and personal recognition and resolves related problems.
• Inform and co-ordinate with other operating departments e.g. Housekeeping, Engineering, Sales and Butlers of Front Office matters which may concern them.
• Check all correspondence of the day’s arrivals to familiarize with arrived and arriving guests and their needs, follows up as required.
• Control room availability for walk-ins and establishe accountability for guests departure dates and times.
• Follow up with Housekeeping any unresolved room discrepancies.
• Maintain reservation procedures, same day arrivals.
• Check all arrivals folios, follows up on credit standing of walk-in guests and validity of account to company instructions.
• Check all billing instructions and guest credit for accuracy.  Follow up and resolve related issues.
• Maintains appropriate standards of conduct, dress, uniforms, hygiene, appearance and posture for all departmental employees.
• Ensures that all departmental information is kept accurately and up to date.
• Promotes in house sales and facilities to maximize hotel revenues.
• Understand and carries out duties in line with Hotel Emergency Procedures.
• Inspects Front and Back of house for cleanliness, Health & Safety and reports any faults to concerned departments.
• Inspects guestrooms on a daily basis.
• Co-ordinates/Assists security personnel in all related matters.
• Responds promptly to any operational requests from Front Office and other hotel departments.
• Attends to referred and unsolved problematic situations.
• Co-ordinates and assists with accommodation and transportation of guests in overbooked situations.
• Completes VIP, delegations and group leaders welcome and farewell as appropriate.
• Conduct efficient hand-over with coming Manager.

Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.