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  • Posted: Jul 9, 2019
    Deadline: Not specified
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    Marriott Hotel is a new 5-star luxury hotel in Accra, Ghana located opposite Kotoka International Airport in the heart of Airport City. We offer easy access to major corporations and we provide well-appointed guest rooms.


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    Executive Sous Chef

    Job Description

    • Assisting in Leading Kitchen Operations for Property
    • Provides direction for all day-to-day operations.
    • Understands employee positions well enough to perform duties in employees' absence or determine appropriate replacement to fill gaps.
    • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
    • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
    • Encourages and builds mutual trust, respect, and cooperation among team members.
    • Serving as a role model to demonstrate appropriate behaviors.
    • Ensures property policies are administered fairly and consistently.
    • Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
    • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
    • Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
    • Supervises and coordinates activities of cooks and workers engaged in food preparation.
    • Demonstrate new cooking techniques and equipment to staff.
    • Setting and Maintaining Goals for Culinary Function and Activities
    • Develops and implements guidelines and control procedures for purchasing and receiving areas.
    • Establishes goals including performance goals, budget goals, team goals, etc.
    • Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
    • Manages department controllable expenses including food cost, supplies, uniforms and equipment.
    • Participates in the budgeting process for areas of responsibility.
    • Knows and implements the brand's safety standards.
    • Ensuring Culinary Standards and Responsibilities are Met
    • Provides direction for menu development.
    • Monitors the quality of raw and cooked food products to ensure that standards are met.
    • Determines how food should be presented, and create decorative food displays.
    • Recognizes superior quality products, presentations and flavor.
    • Ensures compliance with food handling and sanitation standards.
    • Follows proper handling and right temperature of all food products.
    • Ensures employees maintain required food handling and sanitation certifications.
    • Maintains purchasing, receiving and food storage standards.
    • Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.
    • Ensuring Exceptional Customer Service
    • Provides and supports service behaviors that are above and beyond for customer satisfaction and retention.
    • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
    • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
    • Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
    • Interacts with guests to obtain feedback on product quality and service levels.
    • Responds to and handles guest problems and complaints.
    • Empowers employees to provide excellent customer service. Establishes guidelines so employees understand expectations and parameters. Ensures employees receive on-going training to understand guest expectations.
    • Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
    • Managing and Conducting Human Resource Activities
    • Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
    • Ensures employees are treated fairly and equitably.
    • Trains kitchen associates on the fundamentals of good cooking and excellent plate presentations.
    • Administers the performance appraisal process for direct report managers.
    • Interacts with the Banquet Chef and Catering department on training regarding food knowledge and menu composition.
    • Observes service behaviors of employees and provides feedback to individuals and or managers.
    • Manages employee progressive discipline procedures for areas of responsibility.
    • Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.

    Additional Responsibilities

    • Provides information to executive teams, managers and supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
    • Analyzes information and evaluating results to choose the best solution and solve problems.

    go to method of application »

    Mgr-HACCP-Food Safety

    Requirement/Skills

    • Candidates should possess required qualification, skills and or experience.

    Method of Application

    Use the link(s) below to apply on company website.

     

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