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  • Posted: Feb 14, 2023
    Deadline: Not specified
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Marriott Hotel is a new 5-star luxury hotel in Accra, Ghana located opposite Kotoka International Airport in the heart of Airport City. We offer easy access to major corporations and we provide well-appointed guest rooms.

    Read more about this company


    Assistant Night Manager

    Job Summary

    • Serves as the property Manager on Duty and oversees all property operations during the overnight shift. 
    • Ensures that the highest levels of hospitality and service are provided during the overnight shift. 
    • Represents property management in resolving any guest or property related situation. 
    • Personally assisting in resolving any issues and completing tasks.

    Candidate Profile

    • Education and Experience
    • High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
    • OR
    • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

    Core Work Activities

    • Monitoring Property Operations
    • Monitors and ensures compliance with all Guidelines to Operations.
    • Ensures all employees are in proper uniform and are properly groomed (grooming standards in employee handbook).
    • Ensures employees are working in a safe environment.
    • Manages all period-end inventories.

    Supporting Profitability and Revenue Goals

    • Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
    • Assists in the response and resolution of all guest issues received directly from guests or from Guest Relations.
    • Assists accounts receivable clerk in all aspects of job and in keeping all invoices due below 60 days.
    • Monitors that the supervisor is researching/processing all chargebacks and rebates on a timely basis.
    • Administers plans and actions to keep chargebacks and rebates to a minimum.
    • Ensures all employees are adhering to proper cash handling procedures and monitors overage/shortages.
    • Manages employee hours.
    • Works with the leadership team of the property to identify and implement action plans to prevent the reoccurrence of guest issues.

    Supporting Human Resources Activities

    • Promotes participation in property safety-related programs.
    • Monitors employee attendance and records absences/tardiness.
    • Promotes teamwork and employee morale.
    • Keeps employees informed regarding new operational procedures, standards, or programs.
    • Assists supervisors in handling employee performance issues (e.g., performance reviews, counseling, and recommendations).
    • Ensures all employees have complete knowledge of emergency procedures.
    • Encourages employee relations through gifts, parties, outings.
    • Creates incentives that will promote better service and profit for the property.
    • Assists operations manager in processing employee payroll weekly.

    Method of Application

    Interested and qualified? Go to Marriott Hotel on to apply

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