Career Opportunities at Marriott Hotel

Job Description
Position Summary

• Build, install, and repair walls and partitions, including drywall, wallpaper, millwork/molding, and faux finishing. 
• Install and repair finishes, such as laminates. 
• Perform rough-in framing for doors, frames, windows, and cabinetry. 
• Repair, maintain, and construct wood structures such as partitions, doors, furniture, and similar items throughout the property. 
• Perform miscellaneous minor repairs such as tightening loose toilet seats, changing light bulbs, and patching holes in walls. 
• Order items, including filling out requisitions, obtaining manager approval, and using appropriate vendors. 
• Load, transport, and unload freight from elevator to designated area, using hand truck.

Follow all company and safety and security policies and procedures 

• Report any maintenance problems, safety hazards, accidents, or injuries and complete safety training and certifications. 
• Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. 
• Speak with others using clear and professional language. 
• Develop and maintain positive working relationships with others. 
• Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. 
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. 
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. 
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move up and down a ladder. 
• Perform other reasonable job duties as requested by Supervisors.

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Job Description

Position Summary

• Receive, unload, and process deliveries. Verify and track received inventory and complete inventory reports and logs. 
• Work with suppliers to resolve discrepancies between invoices and actual received merchandise. 
• Conduct inventory audits to determine inventory levels and needs. 
• Inspect deliveries and date times to verify freshness, cleanliness, consistency, and quality throughout case lots. 
• Refuse acceptance of damaged, unacceptable, or incorrect items. 
• Adhere to food safety and handling policies and procedures across all food-related areas. 
• Monitor PAR levels for all food items to ensure proper levels. 
• Complete and maintain required departmental paperwork. 
• Operate forklift/pallet jack. 
• Maintain and organize all received pallets until product is “broken down”, removed and/or stored.

Other Responsibilities

• Assist management in training, counseling, and motivating employees
• assign and ensure work tasks are completed correctly and on time
• serve as a departmental role model or mentor. Ensure adherence to quality expectations and standards
• identify, recommend, develop, and implement new ways to increase organizational quality. 
• Report accidents, injuries, and unsafe work conditions to manager
• complete safety training and certifications. 

Follow all company policies and procedures

• Ensure uniform and personal appearance are clean and professional
• Maintain confidentiality of proprietary information
• Protect company assets. 
• Welcome and acknowledge all guests according to company standards. 
• Speak with others using clear and professional language
• Answer telephones using appropriate etiquette. 
• Develop and maintain positive working relationships with others. 
• Read and visually verify information in a variety of formats (e.g., small print). 
• Visually inspect tools, equipment, or machines (e.g., to identify defects). 
• Enter and locate work-related information using computers and/or point of sale systems. 
• Stand, sit, or walk for an extended period of time or for an entire work shift. 
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. 
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Move through narrow, confined, or elevated spaces. 
• Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. 
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping. 
• Perform other reasonable job duties as requested by Supervisors.

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Position Summary

• Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. 
• Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. 
• Assist Housekeeping management in managing daily activities. 
• Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. 
• Document and resolve issues with discrepant rooms with the Front Desk. 
• Prepare, distribute, and communicate changes in room assignments. 
• Communicate issues to next shift. Complete required paperwork.

Other Responsibilities

• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. 
• Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. 
• Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. 
• Speak with others using clear and professional language. 
• Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. 
• Ensure adherence to quality expectations and standards. 
• Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. 
• Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. 
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping. 
• Stand, sit, kneel, or walk for an extended period across an entire work shift.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. 
• Enter and locate work-related information using computers and/or point of sale systems. 
• Read and visually verify information in a variety of formats (e.g., small print). 
• Perform other reasonable job duties as requested by Supervisors.

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Job Summary
Position responsible for assigned food and beverage/culinary operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals.

Candidate Profile

• Education and Experience
• High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area.
• OR
• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area.

Core Work Activities

• Assisting in Food and Beverage Operations
• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
• Provides excellent customer service to all employees.
• Responds quickly and proactively to employee's concerns.
• Uses coaching skills throughout the property.
• Demonstrates self confidence, energy and enthusiasm.
• Motivates and encourages staff to solve guest and employee related concerns.
• Ensuring Exceptional Customer Service
• Provides excellent customer service.
• Responds quickly and proactively to guest's concerns.
• Understands the brand's service culture.
• Sets service expectations for all guests internally and externally.
• Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.
• Follows up to ensure complaints have been addressed to the guest's satisfaction.
• Develops a relationship with all guests to build repeated clientele internally and externally.

Additional Responsibilities as Assigned

• Complies with all corporate accounting procedures.
• Assists GM as needed with annual Quality audit.

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Position Summary

• Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. 
• Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. 
• Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). 
• Promote awareness of brand image internally and externally. 
• Process requests for redeeming Marriott Rewards points. 
• Process all reservation requests, changes, and cancellations received by phone, fax, or mail. 
• Enter Marriott Rewards information into appropriate software when taking guest reservations. 
• Answer, record, and process all guest calls, requests, questions, or concerns. 
• Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).

Other Responsibilities

• Assist management in training and motivating employees; serve as a role model. 
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. 
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. 
• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. 
• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. 
• Monitor the performance of others to ensure adherence to quality expectations and standards. 
• Read and visually verify information in a variety of formats. 
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. 
• Perform other reasonable job duties as requested by Supervisors.

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Position Summary

• Wash, mop, and clean the pool deck. 
• Promote a fun and relaxing atmosphere for guests in all recreational activities and areas by expressing an upbeat and enthusiastic attitude. 
• Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency. 
• Promote the rules and regulations of the recreation facility. 
• Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager. 
• Provide assistance to injured guests until the arrival of emergency medical services. Obtain, fold, and stack towels according to company procedures.

Other Responsibilities

• Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. 
• Follow company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. 
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. 
• Speak with others using clear and professional language. Develop and maintain positive working relationships with others. 
• Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). 
• Visually inspect tools, equipment, or machines (e.g., to identify defects). 
• Enter and locate work-related information using computers and/or point of sale systems. 
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. 
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. 
• Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. 
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping. 
• Perform other reasonable job duties as requested.

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Job Summary

• Serves as the property Manager on Duty and oversees all property operations during the overnight shift. 
• Ensures that the highest levels of hospitality and service are provided during the overnight shift. 
• Represents property management in resolving any guest or property related situation. 
• Personally assisting in resolving any issues and completing tasks.

Candidate Profile

• Education and Experience
• High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
• OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

Core Work Activities

• Monitoring Property Operations
• Monitors and ensures compliance with all Guidelines to Operations.
• Ensures all employees are in proper uniform and are properly groomed (grooming standards in employee handbook).
• Ensures employees are working in a safe environment.
• Manages all period-end inventories.

Supporting Profitability and Revenue Goals

• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
• Assists in the response and resolution of all guest issues received directly from guests or from Guest Relations.
• Assists accounts receivable clerk in all aspects of job and in keeping all invoices due below 60 days.
• Monitors that the supervisor is researching/processing all chargebacks and rebates on a timely basis.
• Administers plans and actions to keep chargebacks and rebates to a minimum.
• Ensures all employees are adhering to proper cash handling procedures and monitors overage/shortages.
• Manages employee hours.
• Works with the leadership team of the property to identify and implement action plans to prevent the reoccurrence of guest issues.

Supporting Human Resources Activities

• Promotes participation in property safety-related programs.
• Monitors employee attendance and records absences/tardiness.
• Promotes teamwork and employee morale.
• Keeps employees informed regarding new operational procedures, standards, or programs.
• Assists supervisors in handling employee performance issues (e.g., performance reviews, counseling, and recommendations).
• Ensures all employees have complete knowledge of emergency procedures.
• Encourages employee relations through gifts, parties, outings.
• Creates incentives that will promote better service and profit for the property.
• Assists operations manager in processing employee payroll weekly.

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Position Summary

• Prepare ingredients for cooking, including portioning, chopping, and storing food. 
• Wash and peel fresh fruits and vegetables. Weigh, measure, and mix ingredients. 
• Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist. 
• Prepare cold foods. 
• Operate ovens, stoves, grills, microwaves, and fryers. 
• Test foods to determine if they have been cooked sufficiently. 
• Monitor food quality while preparing food. 
• Set-up and break down work station. 
• Serve food in proper portions onto proper receptacles. 
• Wash and disinfect kitchen area, tables, tools, knives, and equipment. 
• Check and ensure the correctness of the temperature of appliances and food.

Other Responsibilities

• Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. 
• Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. 
• Speak with others using clear and professional language. 
• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. 
• Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. 
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. 
• Perform other reasonable job duties as requested by Supervisors.

go to method of application »

Position Summary

• Receive, unload, and process deliveries and account for incoming freight based on invoice and receiving reports. 
• Stage merchandise by department, mark appropriately for placement in facility, and deliver merchandise to appropriate department. 
• Verify and track received inventory and complete inventory reports and logs. 
• Reconcile shipping invoices and receiving reports to ensure count accuracy. 
• Receive, store, ship, and deliver incoming and outgoing department packages and mail. 
• Secure the receiving room and its contents, ensuring safekeeping of packages. 
• Follow all national, state, and local hazardous material shipping guidelines and regulations. 
• Ship all out-going mail and packages. Verify quantity and condition of packages upon receipt prior to delivery to guest. 
• Communicate with guest regarding received packages.
•  Maintain accurate tracking system on all shipping and receiving transactions, including receiving guest signatures for received packages. 
• Communicate with proper management regarding any loss or damage with packages.

Other Responsibilities

• Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. 
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. 
• Address guests' service needs in a professional, positive, and timely manner. 
• Speak with others using clear and professional language; answer telephones using appropriate etiquette. 
• Develop and maintain positive working relationships with others. 
• Read and visually verify information in a variety of formats (e.g., small print). 
• Visually inspect tools, equipment, or machines (e.g., to identify defects). 
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. 
• Move through narrow, confined, or elevated spaces. 
• Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. 
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping. 
• Perform other reasonable job duties as requested by Supervisors.

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Position Summary

• Our jobs aren’t just about giving guests a smooth check-in and check-out. 
• Instead, we want to build and experience that is memorable and unique. 
• Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. 
• They are empowered to move about their space and do what needs to be done. 
• Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

Other Responsibilities

• No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. 
• Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). 
• Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.