Career Opportunities at Kempinski Hotel Gold Coast City

Job Description

• The overall scope of this role is to coordinate and manage all operations of the Purchasing, Receiving and Stores Department; to safeguard the financial integrity and stability of the hotel and minimize any exposure to potential risks; to ensure that all departments of the hotel have adequate supplies to perform their duties and to continuously research and find new and alternative products to improve operations and reduce costs.

Job Responsibilities

• Responsible for ensuring that competitive bidding is taking place and that business is awarded fairly and ethically.
• Responsible for monitoring slow moving and dead stock as well as keeping the stock levels in accordance with operational needs.
• Ensure all operational needs are met consistently and in a timely manner and best products are obtained at the best quality and price available.
• Responsible for ensuring that all deliveries and issues are documented and processed correctly.
• Responsible for ensuring that communication is taking place with all departments in regards to matters that would in any way affect the operation.
• Responsible for ensuring that all areas are secure, organized and clean.
• Responsible for supervising, training and motivating the Purchasing department staff.
• Responsible for disciplinary actions, evaluations, scheduling, etc
• Responsible for keeping up to date with latest trends and products.
• Responsible for working together with the Chef in order to obtain the best products and prices available; reviewing market list and offers daily.
• Responsible for following and understanding all Kempinski Policies & Procedures.
• Responsible for behaving in a professional and harmonious manner and following the Kempinski code of conduct.
• Responsible for maintaining a good relationship with business partners.
• Responsible for performing any additional duties assigned by the controller and assisting in other areas of Finance as needed.
• Responsible for communicating with Financial Controller on any discrepancies or other potential problems.
• Actively support and implement Talent Development initiatives as a part of daily activities.
• Identify Training talents in the department and actively support their career development.
• Support and initiate transfer, cross exposure and task force assignments for their team.
• Personally conduct TTTTs with team on a regular basis and take personal interest for their talents’ development plans.
• Recruit and select potential talent according to the Company’s current and future hotel, regional and worldwide needs including conducting interviews for positions in the department. Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Desired Qualifications

• BSc in Purchasing/Procurement or Supply Chain or a related field
• 2 to 5 years experience as hotel purchasing manager
• Ability to handle high volume with attention to detail
• Ability to cope with changing priorities and multiple tasks at the same time
• Excellent written and verbal communication skills
• An ability to establish and retain effective working relationships with hotel staff and clients/vendors
• Excellent organizational and time management skills
• Applies a professional, confidential and ethical approach at all times
• Sound cost analysis and cost management skills
• Works in a safe, prudent and organized manner
• Ability to operate computer and office equipment
• Proficiency in Excel and Word
• Experience in respective computer software is a plus
• Knowledge of food handling, quality control and local regulations
• Applies a professional, confidential and ethical approach at all times
• People Oriented
• Passionate for European luxury
• Entrepreneurial
• Straightforward
• Analytical thinker
• Flexible and reliable
• Tolerant and open minded
• Works well under pressure

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Job Description

• This position is responsible for supporting the Human Resources department in all administrative and other assigned areas.

Main Responsibilities

• The job of Human Resource Executiveis executed satisfactorily by working closely with the Assistant Human Resources Manager in successfully leading the Human Resource team in all HR operational functions.

Desired Skills and Qualifications

• Relevant university degree e.g. HR management (Must have)
• A Master’s degree and/or a relevant professional accreditation would be a plus
• At least 3 years’ experience in HRM and 2 years in supervisory roles of HR teams in an organization of a similar size (Must have)
• Working experience in (Luxury) hospitality industry is a plus
• Local language: Proficiency in the local language spoken by the majority of staff and management is a must.
• English: Proficiency in oral and written English is a must.
• Other languages would be a plus. 
• Good working Knowledge/experience in Human Resource Information System – from setup/implementation stage (Must have)

Functional Competencies:  (All Must Have)

• HR professional with a proven ability to successfully manage efficient and compliant HR operations including HR administration & payroll, and where applicable, staff facilities (such as accommodation) 
• Ability to implement robust processes for recruiting, identifying and developing talent, managing performance, and delivering an engaging employee experience 
• Understanding of local labour and immigration law and local policies, regulations, and market practices
• Computer literacy (Excel/Power Point/Word), including experience with HR information systems

Personal Competencies:   (All Must Have)

• Strong planning and organizational skills
• Effective communication and listening as well as counselling skills
• Ability to engage, influence, and build relationships with a variety of internal and external stakeholders
• Role model for integrity ensuring fair and transparent processes at all times and inspiring trust.
• Where there is a multicultural team: working effectively in a diverse cultural environment.
• Ability to deal with ambiguity and diplomacy
• Problem-solving and analytical decision making ability and results focused.
• Passion for hotel operations and identification with the brand’s core values as a luxury services provider.
• Excellent writing skills – good command over the English Language (spoken and written)
• Ability to multitask and work under pressure
• Attention to detail, ability to work independently with little or no supervision
• Pleasant, approachable and people oriented.

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Job Description

• The overall scope of a Hotel Training is to ensure that the hotel is using the “off-line” as well as “on-line” learning tools provided by Kempinski to ensure as a company we are developing and growing talent within the organization thus securing the hotels ability to deliver exceptional guest service and drive the profitability of the hotel for the owner. 
• The Training Manager is responsible for successful onboarding and development of the hotel team through well-designed and operationally viable blended learning solutions. He/She ensures that every corporate training is developed in both skills and competencies to deliver consistently beautiful performance that creates a signature differentiation for our brand in the luxury hotel segment, and further positioning Kempinski as the employer of choice.

Key Responsibilities

• Establish a training network according to Kempinski standards, including spending time in operations to foster this network.
• Analyze training needs and training effectiveness.
• Ensure that every department having corporately developed Training BITES has fully implemented these, and ensured they reflect all hotel-specific policies and procedures.
• Further develop the Training BITE Library by assisting individual Departmental Trainers in the writing and implementing hotel-specific training BITES.
• Embed all Kempinski training programs and training tools and comprehensively track their implementation to easily evaluate the attendance of required participants.
• Plan, design and deliver training programs.
• Devise a training marketing strategy, which is evident both at the back of house and reflected in campaigns or initiatives to address training topics/themes accordingly.
• Analyze the data on the e-learning platforms and utilize or market it to Management and Department Trainers to enhance learning performance.
• Coach and train managers and Departmental Trainers to improve departmental performance.
• Works with the General Manager to coordinate relevant learning for EXCOM and HODs as per their Individual Development Program.
• Organize and supervise Kempinski DNA and brand immersion activities.
• Continuously seek and support new approaches, practices, and processes to improve the efficiency of the training services offered.
• Work together with department heads and analyze operational quality performance using the Kempinski Experience Assessment Tool (KEA) and ReviewPro; then based on the results provide remedial training solutions.
• Train and develop Training team members.
• Complete Kempinski Experience Assessment (KEA) Checks as specified by the hotel management
• Identify potential training talent and propose & foster Master Trainer candidates.
• Ensure that the Kempinski Training Monthly report is correctly completed on a monthly basis and the results updated in the Regional Training Consolidation Report
• In absence of a Training Coordinator, ensure that the responsibilities are fulfilled.
• Lead by example and promote Kempinski’s core values.
• Prepare the yearly Business Plan and Budget for the Training Department in line with all company Brand Standards together with the Heads of Department and ExCom team.
• Ensure that an objective Self Audit (using the Kempinski Training Peer & Self Audit Tool) is completed at least once per year
• Promote and implement Kempinski Corporate Training policies and procedures.
• Establish and foster relationships and partnerships with external suppliers, training providers, and legal and safety entities.
• Understand and strictly adhere to the rules & regulations established in the employee handbook and to the hotel’s policies on fire, hygiene, health & safety.
• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

  Desired Skills and Qualifications 

•   Bachelor’s Degree or Master's Degree in Administration/Hospitality
•   A minimum of five(5) years of experience in the hospitality industry including at least one managerial position. 
•   Atleast 2 years in a similar role
•   Ability to work and communicate in a multinational environment:
•   English – excellent oral and written skills
•   Additional language - beneficial

To fill this position the candidate must have: 

• Planning and organizational skills.
• Verbal and written communication skills
• Customer service skills and presentation skills
• Budgeting Experience
• Computer literacy adapted to the field of training
• Proficient in Microsoft office
• Advanced powerpoint skills
• Ability to design training programmes/instructional design

The candidate should be:

• Passionate for European Luxury
• Lead by example
• People-oriented
• Self-confident
• Entrepreneurial
• Persuasive
• Quality-oriented
• Well-presented