Training Manager at Kempinski Hotel Gold Coast City

Job Description

• The overall scope of a Hotel Training is to ensure that the hotel is using the “off-line” as well as “on-line” learning tools provided by Kempinski to ensure as a company we are developing and growing talent within the organization thus securing the hotels ability to deliver exceptional guest service and drive the profitability of the hotel for the owner. 
• The Training Manager is responsible for successful onboarding and development of the hotel team through well-designed and operationally viable blended learning solutions. He/She ensures that every corporate training is developed in both skills and competencies to deliver consistently beautiful performance that creates a signature differentiation for our brand in the luxury hotel segment, and further positioning Kempinski as the employer of choice.

Key Responsibilities

• Establish a training network according to Kempinski standards, including spending time in operations to foster this network.
• Analyze training needs and training effectiveness.
• Ensure that every department having corporately developed Training BITES has fully implemented these, and ensured they reflect all hotel-specific policies and procedures.
• Further develop the Training BITE Library by assisting individual Departmental Trainers in the writing and implementing hotel-specific training BITES.
• Embed all Kempinski training programs and training tools and comprehensively track their implementation to easily evaluate the attendance of required participants.
• Plan, design and deliver training programs.
• Devise a training marketing strategy, which is evident both at the back of house and reflected in campaigns or initiatives to address training topics/themes accordingly.
• Analyze the data on the e-learning platforms and utilize or market it to Management and Department Trainers to enhance learning performance.
• Coach and train managers and Departmental Trainers to improve departmental performance.
• Works with the General Manager to coordinate relevant learning for EXCOM and HODs as per their Individual Development Program.
• Organize and supervise Kempinski DNA and brand immersion activities.
• Continuously seek and support new approaches, practices, and processes to improve the efficiency of the training services offered.
• Work together with department heads and analyze operational quality performance using the Kempinski Experience Assessment Tool (KEA) and ReviewPro; then based on the results provide remedial training solutions.
• Train and develop Training team members.
• Complete Kempinski Experience Assessment (KEA) Checks as specified by the hotel management
• Identify potential training talent and propose & foster Master Trainer candidates.
• Ensure that the Kempinski Training Monthly report is correctly completed on a monthly basis and the results updated in the Regional Training Consolidation Report
• In absence of a Training Coordinator, ensure that the responsibilities are fulfilled.
• Lead by example and promote Kempinski’s core values.
• Prepare the yearly Business Plan and Budget for the Training Department in line with all company Brand Standards together with the Heads of Department and ExCom team.
• Ensure that an objective Self Audit (using the Kempinski Training Peer & Self Audit Tool) is completed at least once per year
• Promote and implement Kempinski Corporate Training policies and procedures.
• Establish and foster relationships and partnerships with external suppliers, training providers, and legal and safety entities.
• Understand and strictly adhere to the rules & regulations established in the employee handbook and to the hotel’s policies on fire, hygiene, health & safety.
• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

  Desired Skills and Qualifications 

•   Bachelor’s Degree or Master's Degree in Administration/Hospitality
•   A minimum of five(5) years of experience in the hospitality industry including at least one managerial position. 
•   Atleast 2 years in a similar role
•   Ability to work and communicate in a multinational environment:
•   English – excellent oral and written skills
•   Additional language - beneficial

To fill this position the candidate must have: 

• Planning and organizational skills.
• Verbal and written communication skills
• Customer service skills and presentation skills
• Budgeting Experience
• Computer literacy adapted to the field of training
• Proficient in Microsoft office
• Advanced powerpoint skills
• Ability to design training programmes/instructional design

The candidate should be:

• Passionate for European Luxury
• Lead by example
• People-oriented
• Self-confident
• Entrepreneurial
• Persuasive
• Quality-oriented
• Well-presented